Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian countries and remote areas. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Easy Camp Shop or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality camping equipment including:

• Tents (1-2 person, 3-4 person, 7-8 person, 9+ person)
• Awnings and extensions (including air awnings)
• Tent packages and accessories
• Annexes and inner tents
• Ground protection products

We make every effort to display product colors and specifications accurately, but slight variations may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order and formation of a contract.

3.2 Pricing and Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Order Processing

We process orders within 1-2 business days (excluding weekends and holidays). You will receive shipping confirmation with tracking information once your order is dispatched.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may vary based on location and customs processing.

4.2 Delivery Responsibilities

You are responsible for:

• Providing accurate shipping information
• Any customs duties or import taxes in your country
• Inspecting delivered goods for damage immediately upon receipt

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

• Items are unused and in original condition
• Original packaging is intact (especially important for tents and awnings)
• Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Inner tents and annexes (unless defective)
• Awning carpets and flooring (unless defective)

All tent packages must be returned complete with all components.

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Include your order number and product details
3. Wait for approval (we’ll respond within 2 business days)
4. Ship items to: 71 Bromsgrove St, Birmingham, GB B4X 2RG

5.4 Refunds

Refunds are issued to your original payment method within 3-5 business days after we receive and inspect your return. Original shipping charges are non-refundable except in cases of our error.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Uses

You may not use our products or website for any unlawful purpose or to violate any regulations.

6.3 Product Use

You are responsible for proper use and maintenance of all camping equipment according to manufacturer guidelines.

7. Liability Limitations

Easy Camp Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Product misuse or improper installation

Our total liability for any claim related to our products or services shall not exceed the purchase price paid.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The current version will always be posted on our website.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Easy Camp Shop
71 Bromsgrove St
Birmingham, GB B4X 2RG
Email: [email protected]