At Easy Camp Shop, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your camping equipment to you:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days delivery after dispatch)

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Easy Returns & Exchanges

We stand behind the quality of our tents, awnings, and camping accessories. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unused and in original condition
  • Original packaging must be intact (especially important for tents and awnings)
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Inner tents and annexes (unless defective)
  • Awning carpets and flooring (unless defective)

All tent packages must be returned complete with all components.

How to Return an Item

  1. Contact us within 15 days at [email protected] with your request
  2. Include your order number and product details
  3. Wait for approval (we’ll respond within 2 business days with instructions)
  4. Package your return securely using original packaging when possible
  5. Ship to our warehouse at:
    71 Bromsgrove St, Birmingham, GB B4X 2RG

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error or a defective product. We recommend using a trackable service with insurance for valuable camping equipment.

Refund Processing

Once we receive and inspect your return (typically 3-5 business days):

  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after approval
  • Bank processing: Additional 2-10 business days depending on your institution

Original shipping charges are non-refundable except in cases of our error.

Exchange Policy

Need a different size or model? Follow these steps:

  1. Follow the standard return process above
  2. Clearly indicate you want an exchange in your email
  3. Specify the replacement product

For exchanges where the new item costs more, you’ll pay the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If your gear arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange a replacement or refund and cover all shipping costs

Sample Return Request Email

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Easy Camp Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
[Product Name]
[Size/Model if applicable]
[Quantity]

Reason for return/exchange:
[Please specify – wrong size, defective, changed mind, etc.]

For exchanges: I would like to exchange for [Product Name and Specifications].

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Our Quality Commitment

We carefully inspect all returned camping equipment before processing refunds to ensure it meets our high standards. We may refuse returns that don’t meet our conditions.

For any questions about our shipping or returns policy, contact our friendly team at [email protected].

Happy camping adventures!
The Easy Camp Shop Team